For residential treatment programs, therapeutic schools, and behavioral health organizations.

Reputation

rtc director trying to remove negative reviews
One unfair review can destroy trust instantly. It doesn’t matter if it’s false, exaggerated, taken out of context, or written by someone who was never part of your program. Parents don’t investigate—they react. Removing negative reviews—legally and ethically—isn’t about “managing optics.” It’s about protecting families from misinformation and ensuring your admissions team isn’t being quietly...
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residential treatment center administrator reading negative reviews
Nothing kills admissions faster than a damaged reputation. One negative review, one old article, or one angry parent post can shut down trust before a family ever reaches out. Programs rarely lose admissions because they’re “not visible enough.” They lose admissions because parents find something online that makes them hesitate—and hesitation is fatal in this...
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